BCG team puzzle

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Across
  1. 3. place you send callers for profile assistance
  2. 8. Top of the BCG pyramid.
  3. 9. Seasonal intern travel.
  4. 10. A traveler flying business on a coach only route is ____ __ ______.
  5. 11. name of the BCG chat tool
  6. 12. Where do you go to find the scripts to file finish a PNR?
Down
  1. 1. The BCG Virtual Library is stored here
  2. 2. Type of travel that involves a move for family members
  3. 4. refused lowest fare due to __________.
  4. 5. to prevent a ticket from being reported you must _____ the transaction before the end of next business day.
  5. 6. name of tool used for processing travel requests and waivers and favors Hint - not the place to log a CSI
  6. 7. First step in booking travel, go to SBP and pull up a _________.