Across
- 4. the sum of all experiences a customer has with a supplier of goods and/or services
- 6. a person who purchases goods or services
- 7. the total customer experience with that business
- 9. includes management, marketing, and operations of restaurants
- 10. a customer who purchases products or services from a hospitality business
- 11. carried out or performed without delay
Down
- 1. the practice of one who is hospitable
- 2. service that meets or exceeds customer satisfaction
- 3. refers to the business conducted in a restaurant and is NOT exclusive to food
- 5. all inclusive and may represent anything in the food industry
- 8. people who choose to use a particular shop or buy one particular product