B&E Scavenger Hunt

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Across
  1. 2. This document describes how to create a repair in Core.
  2. 3. This document explains how to request onsite repair service for a Mac computer.
  3. 4. This document describes how to contact Business & Education Advisors.
  4. 5. This document describes how Advisors support Apple Remote Desktop software.
  5. 6. This document describes how to process a customer-paid repair requote with a purchase order.
  6. 7. This document describes how to process a repair with a purchase order in Canada and the United States.
  7. 8. This document provides Business & Education and Deployment Programs Support (DPS) Advisors with step-by-step instructions for common tasks in SAP.
  8. 10. This document describes how Advisors support Apple Configurator.
  9. 11. This document describes how Business & Education and Deployment Programs Support (DPS) Advisors support Apple School Manager and Apple Business Manager.
  10. 13. This document describes how to support AppleCare for Enterprise customers
  11. 15. This document describes how Advisors interact with Deployment Programs Support.
  12. 17. This document describes how to handle issues with existing Activation Lock removal requests for businesses and schools.
  13. 18. Send customer-installable Apple service parts via the do-it-yourself (DIY) parts process or the small-device-repair process.
  14. 19. This document describes how Business & Education Advisors help customers who call about enterprise or consumer products.
Down
  1. 1. This document describes how to support customers who choose carry-in service for hardware repairs for Apple products.
  2. 2. This document describes the responsibilities of Business & Education Advisors.
  3. 4. This document describes when and how to contact Direct Dispatch.
  4. 6. This document describes when and how Tier 1 Business & Education Advisors contact Tier 2 Business & Education.
  5. 7. This document lists products and services supported by Business & Education.
  6. 9. This document describes how to handle Activation Lock removal requests for businesses and schools
  7. 11. This document describes how to request 10 or more do-it-yourself (DIY) or mail-in repairs for businesses and schools in Canada and the United States.
  8. 12. This document provides an overview of resources related to service for Apple products.
  9. 14. This document explains how to handle contacts about service and repair issues.
  10. 15. This document describes how AMR Tier 1 Business & Education Advisors contact Business & Education Account Security.
  11. 16. This document describes how to arrange multiple do-it-yourself (DIY) or mail-in repairs.