Across
- 1. We often tell stories that help us feel good about doing things that ruin our relationships and results. They are usually Victim, Villain, or _____ stories.
- 4. When stakes are high, we often choose between honesty and respect or candor and kindness, overlooking the possibility of both. This tendency is called _____?
- 6. A surge in adrenaline, increased blood flow to muscles, and diminished reasoning during crucial conversations. What type of biological response are these called _____-or-_____?
- 7. Get Unstuck and Master My _____ are in the Before section of the Crucial Conversation Model.
- 8. The _____ Spiral is when we tell ourselves predictable and negative stories that escalate our emotions, guaranteeing poor or worse behavior.
- 9. To help us unbundle complex issues and choose the right conversation, we need to think ______ , Pattern, and Relationship.
Down
- 2. See/Hear, Tell A Story, Feel, Act is a method used to create new _____.
- 3. When it matters most, we often do our _____—we either don’t hold conversations, we don’t hold them well.
- 5. Conversations turn crucial when these elements, Opposing Opinions, _____, and Strong Emotions, are present.
- 7. The longer a crucial conversation is stuck in _____ or Verbal Violence, the greater the chance that problems will persist and escalate.