Bermuda

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Across
  1. 4. this is not a state, but grands customer 7 additional days
  2. 7. takes 3-4days to reflect
  3. 9. only payment method accepted via customercare
  4. 10. this is where additional numbers can be found
  5. 12. Name the application that checks HLR status
  6. 13. To find invoices which sub category in A360 must you be in
  7. 14. customer or agents should email Creditservices@digicelgroup.com
  8. 16. government issued ID and proof of address is required
  9. 17. can be used to view customer data usage
Down
  1. 1. when changing email must be sent to Info.Bermuda@digicelgroup.com
  2. 2. One-way barred, normally by the 15th-18th
  3. 3. The set of activities that allows a customer to be notified of the charges he has incurred over a service period.
  4. 5. this is from the 1st to the end of the month
  5. 6. agents have to reach out to the finance team to ensure not yet with third party collector
  6. 7. when customer bill is in RED
  7. 8. once payment is process and account is barred, this is manaually adjusted
  8. 11. Full name, address on account, DOB and drivers license can be used
  9. 15. No payment can be collect, the account is sent to external collection agency.