Best Buy Sales Crossword Puzzle (The Wheel & 9 Closing Techniques)

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Across
  1. 3. / First signature behavior, creating a welcoming environment.
  2. 7. / Second signature behavior, introducing yourself.
  3. 9. / Creating a welcoming environment, effective communication, and body language.
  4. 10. / Earn their business by asking for the sale.
  5. 14. / Test the waters to see if the customer is ready.
  6. 16. / Praise the customer's choice to facilitate the sale.
  7. 17. / Create a sense of immediate need to encourage purchase.
Down
  1. 1. / Build a solution, recommendation, or connecting them with the right experience.
  2. 2. / Being curious and understanding the customer, their needs, and relationship with Best Buy.
  3. 4. / Act as if the customer has already decided to purchase.
  4. 5. / Offer the customer a choice between two options.
  5. 6. / Making it real by telling and showing customers what is possible.
  6. 7. / Third signature behavior, helping the customer envision the product.
  7. 8. / Use an inquiry to guide the customer to a positive decision.
  8. 11. / Final signature behavior, expressing gratitude twice.
  9. 12. / Simply ask for the sale directly.
  10. 13. / Summarize benefits and features before asking for the sale.
  11. 15. / Offer to reconnect if the customer is hesitant.