Across
- 4. collecting stamps/points for purchases
- 5. list of questions emailed or mailed to customers
- 6. allows for follow up questions and body language to be gauged
- 7. groups of customers discuss the business and products
- 9. groups of employees meet to discuss improvements
- 12. highest/peak of product life cycle, loyal customers although competition emerge
- 13. checking products at the end of production
- 16. large poster placed in busy locations
- 17. manufactures goods and ensures high quality goods are delivered to customers
- 20. online networking which allows businesses to communicate with customers
- 21. deals with all the paperwork, emails and phone calls
- 22. includes interviews and testing
- 26. zero tolerance approach, 100% perfect quality expected each time
- 27. Information available to the public that has already been gathered
- 28. carry out market research and design products
- 29. person who can confirm you haven't lied in an application
Down
- 1. look after all employees, deal with recruitment and dismissal
- 2. stage of product life cycle whereby sales and profits begin to increase
- 3. informing customers about products and services
- 8. checking products at various stages of production
- 10. two products for the price of one
- 11. encouraging sales
- 13. ensuring staff, raw materials and machinery are all high quality
- 14. audio and visual clips during programmes
- 15. entered into a draw for every purchase
- 18. Gathering first hand information for a specific purpose
- 19. audio clips with catchy jingles
- 23. provides budgets to all departments to monitor spending
- 24. includes job description and person specification
- 25. pictures and text in local publications