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Across
  1. 2. Where are we going?
  2. 4. pricing based on the customers perceived benefits of the product
  3. 5. Information collected about the market and customers
  4. 9. Take competitor business
  5. 10. One of the segmantation variables
  6. 13. How we define our market
  7. 15. low-involvement, habitutal loyalty
  8. 16. overall strategy
  9. 17. The process of Segmentation, Positioning and Targeting
  10. 18. Where our future business will come from. Source of ____
  11. 20. The market leader generally ______ demand
Down
  1. 1. heart, head and hand describe three types of _____
  2. 3. Specifically who our strategy will reach
  3. 6. core believe customer has in product/service
  4. 7. Determines the price for the customer
  5. 8. Growth and Maturity describe to phases of the product ____
  6. 11. The lens in which we evaluate decisions
  7. 12. What we will say to our target customers
  8. 14. (refer question x)
  9. 19. Segmentation, Targeting and _______ (STP)