Across
- 3. TAB TO ENTER EBILLING
- 4. AUTHORITY FOR PROPERTY MANAGERS
- 5. WHERE DO WE REFER CUSTOMERS TO REDUCE WATER CONSUMPTION
- 8. WHAT TAB TO FIND READING ROUTE/SEQUENCE
- 13. LIMIT FOR SETTING UP PAYMENT ARRANGEMENT
- 14. ALWAYS DONE ON EVERY CALL
- 15. OFFER IF CUSTOMER HAS HIGH BILL FROM A LEAK
- 16. ADDED TO ACCOUNT TO GIVE AUTHORITY
- 17. CUSTOMER QUERY SERVICE FEED
- 18. CODE FOR A SPECIAL READING
- 19. WHERE TO BOOK A FINAL READING
Down
- 1. BEFORE DISCUSSING ACCOUNT ALWAYS
- 2. TENANT MAILNG ADDRESS
- 6. ENTER INFO FOR METER READERS
- 7. SERVICE REQUEST FOR PAPERLESS DIRECT DEBIT
- 9. CALCUATOR USED IF ESTIMATE TOO HIGH
- 10. CODE FOR IVR RECURRING CREDIT CARD
- 11. CODE FOR IVR PAYMENT
- 12. NUMBER OF BUSINESS DAYS REQUIRED TO BOOK READINGS
- 14. ADVISE TO DO IF CUSTOMER QUERYING A HIGH BILL