Across
- 3. What is an SOP?
- 10. When is the only time you do not have to confirm the SSN or DOB?
- 12. ALWAYS advise the caller in a ____ _____.
- 13. What key indicators has a larger than normal flame size.
- 16. What is a 104 order?
- 18. What is a 110?
- 23. Do not light a match or use a ______.
- 24. Always verify access to the _____?
- 25. When Share the Warmth contributions are collected by Kansas Gas Service, who are they given to?
- 26. What is a 108?
- 27. Remember to verify access to the meter free from ______, locked gates, and pets.
- 28. The technical name we use for the % and _ when searching for an account?
Down
- 1. What is a 107?
- 2. _______ need to be secured in a location away from the gas meter and gas appliances.
- 4. Leave the area immediately, if _____.
- 5. The portion of the meter that measures the amount of gas passing through the meter.
- 6. What does APP stand for?
- 7. What is a 109 order type?
- 8. What is a 112?
- 9. Extinguish _________ or other smoking material.
- 11. Do not use a _____ _____ opener.
- 14. On all emergency orders, who do you need to receive a response from before you let the customer off the line?
- 15. Where would I go to find all of our policies and procedures?
- 17. Do you understand the ______ I provided?
- 19. ___ _____ is a person whose name and customer number is attached to the premise.
- 20. The premise address should be verified ______ before the call is completed.
- 21. The dials used to display the amount of gas that has passed through the recording chamber.
- 22. When a call was placed to the customer before arriving at the premise.