Block 2 Day 2 Review!

1. You can use emotional intelligence to turn hot emotions into ____ emotions.
6. Some people have a red or flushed face when they are __________.
8. According to psychologists Art Bell and Brett Hart, there are how many common causes of conflict in the workplace?
11. Emotional ______________ combines thinking, involving analysis, synthesis and evaluation, with emotional interpretation.
14. Happy people do this.
15. Better _____ is one benefit of emotional intelligence.
17. You can use this to calm yourself down or as a distraction techniques.

2. Studies show that your body ________ communicates up to 50 percent of what you want to say.
3. Identifying the attitudes, values, skills and knowledge of work colleagues can assist you in building _________ relationships.
4. The first step to resoling conflict is to open a ___________.
5. One coping technique is to consider the conflict situation from someone else’s ___________.
7. Combining rational and emotional knowing assists us to improve ________ decision making.
9. How many approaches are there to dealing with conflict?
10. How many emotional and social competencies are there?
12. Effective __________ skills is one professional benefit of emotional intelligence.
13. For those people who lack the skills to effectively manage conflict, the two internal responses are ‘fight’ and ‘______’.
16. Conflict can arise in the workplace in a number of different ways and is often the result of ____ communication.