blue cross

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Across
  1. 2. Non-brand drug option
  2. 12. Help line / support function
  3. 16. Agency that oversees Medicare
  4. 17. Percentage-based cost share
  5. 19. Permission to see a specialist
  6. 22. Following required rules
  7. 23. CMS quality score program
  8. 24. Parent brand name you work under
  9. 26. Required approval before services
  10. 28. Request to review a decision
  11. 30. Performance indicators tracked
  12. 31. Covered drug list
  13. 33. Fixed charge per visit/service
  14. 34. Michigan Blue Cross abbreviation
  15. 38. Support for complex needs
  16. 39. What the plan pays for
  17. 41. Federal health coverage program
  18. 43. Health maintenance focus
  19. 45. Person covered by a plan
  20. 46. Mental health services area
  21. 47. Approved provider list
  22. 48. Doctor/facility delivering care
  23. 49. Letter/part for Medicare Advantage
Down
  1. 1. Recording work and actions
  2. 3. Signing up for coverage
  3. 4. Organizing services across providers
  4. 5. Major office location city
  5. 6. Standards of care/service
  6. 7. How members rate interactions
  7. 8. Work location option
  8. 9. First half of the brand name
  9. 10. Amount paid before coverage starts
  10. 11. Fair access and outcomes focus
  11. 13. Included services and perks
  12. 14. Place to fill prescriptions
  13. 15. Coworkers (internal term)
  14. 18. All-staff meeting format
  15. 20. Whether someone qualifies
  16. 21. Workplace appreciation concept
  17. 22. Member experience survey acronym
  18. 25. Formal complaint process
  19. 27. Summer student program
  20. 29. Health Outcomes Survey acronym
  21. 32. Parent-company structure word
  22. 35. Bills sent for payment
  23. 36. Doctor for a specific condition
  24. 37. Care meant to avoid illness
  25. 40. Goal of internal culture efforts
  26. 42. Monthly plan cost
  27. 44. Organization that provides coverage