Blurbs & Forms: How much do you really know?

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Across
  1. 2. explains how we calculated refund amount\
  2. 3. we've stopped payment on lost refund check; do you want another check or funds left on your balance?
  3. 4. customer wants to know if they can delete their own reviews.
  4. 5. Buyer made a return to seller and did not get a refund, but we are not sure if enough time has passed for return to arrive.
  5. 6. Orders from merchants on new payment platform are charged at time of shipping and not at time of order, except for PIN-less debit transactions.
  6. 8. Use this form when a customer calls inquiring about an order that contains an alert advising you to transfer using this form.
  7. 11. to giver or recipient: we're resending your GC to new address
Down
  1. 1. In reviewing order #[ORDER ID], I noticed that this Grocery item was ordered from one of our third-party merchants. Because the item you ordered is a perishable food product, it's unlikely that the merchant will be able to accept a return.
  2. 7. for 1-Click orders: how to add or delete items, change address, or apply a gift card 1click gc (Keyword: Hold period)
  3. 9. we can't hold your order
  4. 10. I sent my item in, where's my gift card? (not processed yet).