Across
- 2. The continuous process of maintaining and improving service delivery.
- 4. Checking actual performance, such as inspecting rooms.
- 5. Wage system for workers paid per day.
- 6. Checking actual performance, such as inspecting rooms.
- 9. Inventory method where oldest items are used first.
- 11. Predicting future customer demand using data and judgment.
- 13. Confidence, courtesy, and knowledge of staff.
- 16. Prediction method relying on professional insight and experience.
- 19. Occurs when predicted demand is lower than actual demand.
- 20. Providing care and individualized attention to guests.
Down
- 1. Setting service standards such as “rooms cleaned within 30 minutes.”
- 3. Method of analyzing long-term patterns like increasing or decreasing demand.
- 7. Ability to deliver promised service accurately.
- 8. SERVQUAL dimension referring to physical facilities and appearance.
- 10. A forecasting mistake resulting in spoilage or wasted staff hours.
- 12. Pay received based on hours worked.
- 14. Preventing problems through SOPs and proper training.
- 15. Extra pay for work beyond 8 hours.
- 17. Process of ordering, storing, tracking, and controlling stock.
- 18. Using past data to project future sales is an example of ______ forecasting.