BOA Crossword

5. This question "Have you ever allowed anyone else to use your card?" is an example of what kind of question
6. Claim that gets filed then does not go thru the whole investigative process but was 'abandoned' then re-entered into the system to go under investigation under new claim number
7. In CCMS a good indicating note for this would state "item re-opened"
11. Examples of this are Playback, A, C, E, Alpha and Omega
15. Post 7/1/2020
16. All transactions needing disputed were captured on the claim, what toggle would you select in SP
20. This zk2zy9q is an example of what ID
22. Account number in CCMS is also known as what
23. Transaction that Cardholder says is fraudulent but was not filed on the claim is considered as what kind of transaction
24. Cardholder calls to file a claim, what type of call is this?
25. In CCMS, there is item reopen but it OFTEN says it was reopened by Job(Consolidated_Reopen_Utility)

1. 19 numbers you plug into NICE to locate a call
2. Acronym for Unable to locate
3. Transaction Cardholder states is fraudelent and would like to dispute
4. This query you search with station id and agent id
8. At the beginning of the call Agent asks Date of birth, security questions and card number/social security number what is this known as?
9. The first 6 numbers of this will indicate the date the claim was filed
10. Call format is different than other projects (Military time)
12. This prc384uybe95420u is an example of what
13. Example of this is prc384sthg31993u
14. Acronym for Customer service representative
17. Acronym for last valid transaction
18. Example CH calls to file a claim but then decides they will call back to file the claim
19. This note "User Notes: Auth transferring assoc fraud claim filed id 200617301219 cancelled card issued new card exp deliv adv 2 3bd order conf Y4PXIOXX6GE0N2B lang line sp int id 353372 // intl fraud 140.07" is an example of what kind of note
21. Pre 7/1/2020