Booktopia CS Crossword

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Across
  1. 2. Event where we provide customers 10% off
  2. 3. Status you might be in when receiving a "Need everyone back on" chat
  3. 6. Scott Pape's preferred footwear
  4. 7. What to do on a customer account before submitting a merge/delete request
  5. 8. Twin systems; 1 for supplier invoices, 1 for orders
  6. 9. Something we might have to send if there's widespread delays
  7. 11. Answer a call in ____ minutes to meet service level (word format)
  8. 15. CS morning routine
  9. 16. Team leader in Manila
  10. 18. Angus' sidekick
  11. 19. Common 3 letter phrase said in the Voice Team chat
  12. 21. Function on the website: _______ finder
  13. 26. The sheet with an average 4 week waiting time
  14. 29. They deal with big customers and big orders (Plural)
  15. 30. Booktopia's old street name
  16. 31. Name of the fraud system
  17. 32. Pay in 4 method
  18. 34. Where to do tickets and take calls
  19. 37. Where customers may keep their "to be read" list on the website
  20. 40. Where to view customer orders
  21. 41. Service level percentage goal (in word format)
  22. 42. Supplier always on hold
  23. 43. Sometimes included in customer's parcels
  24. 46. Last name of CS' worst enemy
Down
  1. 1. Vitalsource product
  2. 4. Most dreaded time of the year for everyone that works in CS
  3. 5. Common request from a customer with a delayed book
  4. 9. Our very own publishing service
  5. 10. Customers get free _____ when spending $99+
  6. 12. Only shared first name in CS (L&D)
  7. 13. The location that customers see us calling from with outbound calls
  8. 14. New Zealand Courier name
  9. 17. Magazine supplier
  10. 18. Common thing to provide a customer with a damaged book (acronym)
  11. 20. What is the chatbot's name?
  12. 22. Easy offer to calm a customer with a delayed book down
  13. 23. Common warehouse mistake
  14. 24. Something you can win based on good customer feedback
  15. 25. Fourth _____
  16. 27. Low quality POD supplier (acronym)
  17. 28. Default "sort by" function on the website
  18. 33. Main returns person
  19. 35. First name of CS' worst enemy
  20. 36. First name of Greg's boss
  21. 38. Where a customer might listen to a story
  22. 39. certificate Common last minute Christmas gift
  23. 44. Common customer threat
  24. 45. eBook partner