BPO Sitel

2. It's the CSR agent's tool to provide accurate information to customers as soon as he can.
3. is the process whose are applied strategies as sub hiring services related whit the other companies
4. it´s a central point strategically located near where the main company do operations
5. indicator that is used to measure company´s achievements
7. Practice of tercerisation process of company
8. Desk It's a centralized team whose objetive is to help customer usually through a software product
11. It's a call done by the CSR, dialing to a prospect customer looking for satisfactoy result in sales terms.
13. It's Sell related or complementary products and services to an existent customer
14. It's the process whose allows companies to design workstations that fit with CSR agent's capabilities and necesities
15. Flow It's like a flow diagram that shows CSR agent the path to solve customer issues.

1. to apply put outsourcing in external countries
6. It's a call done by the custoer looking for solving customer's issues.
9. Etiquette It's the way that you use manners to represent yourself and the company in face of a customer
10. They Are measures commonly used for comparing and assessing performance i a BPO company
12. staff