BPO VOCABULARY

2. when demand is less.
3. It's for interactive use with telecom systems.
5. It's gives a number to the percentage of users
8. is the person than review that the job is okey.
9. the assistance and advice provided by a company to those people who buy or use its products or services.
10. an area where agents, consultants, are dedicated to telemarketing or customer service, by making calls
13. a person that works in a contact center and handles customer contacts in multiple channels.
14. a service provided by a hardware or software company
15. In this article we can watch you job in the real time

1. it is the time most busy.
4. It is the internal part of the company which is in charge of processes such as administration, production, manufacturing
6. it's a component of a telephone
7. The calls are distributed through a network of remote agents.
11. an office where a large number of phone calls are handled
12. It is the part of the company that has contact with the customer, such as the customer service and sales departments