Across
- 3. staff
- 4. guide
- 6. team
- 7. talent
- 9. role model
- 13. team
- 14. build relationships
- 15. in service and processes
- 16. targets
Down
- 1. performance
- 2. processes and branch
- 5. ensure
- 8. interact with customers
- 10. reports
- 11. complaints
- 12. understand feelings