Branch Security and Robberies

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Across
  1. 2. In the event of a _____ threat or an extortion call, use the pink sheets found in between the stations. If you are the receiving caller, wave the form and get someone's else's attention. That person needs to call the IT department, so we can trace and record the call.
  2. 4. Only press the two-prong duress _______ when it is safe to do so.
  3. 7. The best _________ of robberies is to look up, say hello, and make eye contact with each member that enters the branch.
  4. 9. Money is replaceable; lives are not. Do as the robber instructs and remain _____.
  5. 10. Even if someone is in the middle of a transaction when a robbery occurs, no transactions will be _______ until the police have arrived and senior management have approved the reopening of the branch.
  6. 11. After the robbery occurs and the leader starts organizing the staff by their role duties (on the role cards), it is crucial that all who witnessed the event be given a private space and a robbery description form to complete. No one may _______ details of the incident with witnesses until the police take their statements.
  7. 13. Whomever is robbed should tell the _______ branch teammate immediately what happened, and that person must stop what they are doing immediately, notify management, and help secure the branch.
  8. 14. In case of a building evacuation, such as for a fire, you must first grab the ____ bag found in Rob's office. It contains important information and helps us account for people.
Down
  1. 1. Never try to accost the robber, and make sure to ______ the doors as soon as they leave.
  2. 3. If a robber demands that ______ money not be given, don't try to sneak it in. No heroes, please!
  3. 5. The _______ kit contains role cards that help organize the branch to run smoothly after a hold-up occurs.
  4. 6. Any members in the branch at the time of the robbery will be asked to stay and serve as ________; however, they are free to go if they choose.
  5. 8. Make sure that the victim teller is _______, away from all commotion. Give them some water and the robbery description form to fill out.
  6. 9. Record on the robbery description form the type of clothing worn, especially the brand and _______ of the shoes.
  7. 12. As the robber makes his or her demand, pay attention to physical traits, such as height, build, eye and skin color, and look for any ______, tattoos, or abnormalities.