Across
- 6. Allows the first $225 to be available the next day after deposit posts
- 8. inserts, wall mounts, easel backs, tent cards, decals and counter cards that must be displayed by either the Fed or Regions policy
- 10. Tools in some branches to help with cash management
- 11. everyone in the branch is responsible for the operational tasks required in the branch
- 16. Public Servant, authorized by statute, to take acknowledgement of the signature of a person who signs a document
- 18. Scratched out or altered handwriting, different colored ink, inconsistent transaction activity for the customer, structured transactions, and false information from customer are examples of
- 21. convenience service that we offer to our customers to allow the transfer of funds electronically to other banks, both domestically and internationally
- 22. Allows banks to delay availability of deposited funds to customer
- 24. Doing the right thing for customers without exception and living up to their expectations
- 25. If presented associates should review the checklist for the appropriate state found on branch toolkit
- 26. Contractual agreement between the bank and an individual or business
- 27. Cashier’s checks, money orders, gift cards, now cards, and instant issue cards are examples of
- 29. anything having customer information, such as a name, account number, etc
- 31. Hold placed if account is open less then 30 days, checks deposited greater than $5,525, checks returned previously on account, repeat over drafts
Down
- 1. Tool created to help track completed tasks within the branch
- 2. Series of deposits between accounts at different banks to create the illusion of actual funds
- 3. If received at the branch immediately contact the local Corporate Security Investigator
- 4. If received at the branch write down on the document the date and time received, as well as the name and phone number of the person who received it
- 5. Convenient Service we offer that allows customers to do transaction without them stepping into the Branch
- 7. individually secured, fire resistant container, used to secure valuable possessions such as gemstones, precious metals, collectable coins, marketable securities, important documents, wills, property deeds, or birth certificates
- 8. information is stored electronically
- 9. drop Convenient service offered to our customers allowing them to drop deposits after closing
- 12. We must provide them with the written instructions. A link to the document is found in the Branch Resource Manual
- 13. First line of defense created to mitigate the risk of internal theft
- 14. obtain and archive evidence of an entity's existence at account opening
- 15. System used to order and track money for the Branch
- 17. Designed to meet the needs of non-customers: services include check cashing, western union, and money orders
- 19. Hold placed by associates to place a hold on a specific item in a deposit that may be questionable or have discrepancies
- 20. If associate receives this notice it needs to be submitted using the ____/Levies support ticket
- 23. Program where customer complaints, resolutions, and action taken are recorded
- 28. Customer uses a credit card to obtain cash from the bank
- 30. Locking your cash drawers, properly verifying currency, and staying in dual control are all example of good