Across
- 4. using a previous customer or another neutral person who can give a testimonial about the product
- 8. recommending a different product that would still satisfy the customers needs
- 9. sample piece of collection of samples
- 10. Words the average customer can understand.
- 12. a document that lists common objections and possible responses to them
Down
- 1. gathering and arranging of individual sheets or other printed components into a pre-determined sequence
- 2. concerns, hesitations, doubts, complaints, or other reasons a customer has for not making a purchase
- 3. technique that permits the salesperson objections as valid, yet still offset or compensate them with other feature and benefits
- 5. reasons given when a customer has no intention of buy
- 6. make up for the customers objections by providing other features and benefits
- 7. rewording the customers concerns
- 11. brings the objection back to the customer as a selling point