Bright Ideas Crossword

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Across
  1. 5. 60% of companies say this is their most commonly used metric
  2. 6. _____ is one of the top CCaaS capabilities of 2023
  3. 8. 62% of companies say the biggest investment challenge will come from ____ with current software.
  4. 9. One of the top CCaaS capabilities of 2023
  5. 10. Customer _____ is as important as a company's product or services.
  6. 11. Microsoft found that around 2/3 of companies are using at least ___ communication channels to connect with brands.
Down
  1. 1. _____Learning is one of the top CCaaS capabilities of 2023
  2. 2. ______-Based Routing is one of the top CCaaS capabilities of 2023
  3. 3. $17 to $54 ___ is the projected growth of the global cloud-based contact center market from 2022 to 2027
  4. 4. The top challenge faced by contact centers is increasing ____costs.
  5. 5. ____ are preferred over waiting 15 minutes for a human agent in 62% of consumer cases
  6. 7. Nearly 60% of respondents have tow or three systems to manage ___ in their contact center