Brucey bonus

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Across
  1. 1. our unique service style
  2. 2. the name of the innovation index we topped last year
  3. 7. collaborate and work effectively together
  4. 8. we launched our new one in March 2016
  5. 9. making the best use of our resources
  6. 11. something we can all do which is never a strain
  7. 13. the average number of days to complete a repair
  8. 16. the name of a handbag design and also a Co-op Homes customer
  9. 17. the number of customers we will support into work this year
  10. 19. the newest way customers can log on to our website
  11. 21. the name of our new service offer
Down
  1. 1. the life source of a success organisation
  2. 3. we'll have 85 more at the end of the year
  3. 4. our place in the Great Place to Work list
  4. 5. the theme of the employee conference this year
  5. 6. what we're doing at Fountain's Close
  6. 7. the name of our new employee benefit launched today
  7. 9. we want to be x to do business with
  8. 10. pace, pace baby
  9. 12. 84% will be satisfied with our services at the end of the year
  10. 14. in or out, we'll know the result today
  11. 15. always improving
  12. 18. the utility that we check every year for our tenants
  13. 20. how species survive and prosper