Across
- 1. The reason why you are communicating.
- 3. The expected time within which you should reply to a message.
- 5. Marking information as private or sensitive.
- 9. Sending messages to many recipients at once digitally.
- 11. Real-time communication between two or more people using devices.
- 12. Software used to upload and share documents online.
- 13. Digital icons used to show emotions in messages.
- 14. A workplace rule that guides behaviour and procedures.
- 17. Small software program designed to spread and damage computers.
- 20. Rules for respectful online behaviour.
- 21. A hidden attempt to gain personal information through fake emails.
- 24. Online tools allowing chat, voice and video communication.
- 26. The information included in a message.
- 27. Protecting systems from cyber attacks.
- 28. Communication that requires a quick reply, often done via instant messaging.
Down
- 1. A secure internal system operating on company servers.
- 2. Software used for meetings online.
- 4. Messages that are unwanted or suspicious (junk mail).
- 6. Restricted internal company website.
- 7. The person or group receiving the message.
- 8. Folder where unsent emails are stored.
- 10. Information that must not be shared with unauthorised people.
- 11. The main folder where incoming emails are stored.
- 15. Process of saving emails to another location to reduce inbox clutter.
- 16. A tool used to detect and remove malicious software.
- 18. A way to send short text messages using a mobile phone.
- 19. Email folder that stores sent messages.
- 22. Deleting or preventing unwanted emails from reaching your inbox.
- 23. A feature that moves unwanted emails to junk automatically.
- 25. Keeping communication records for future reference.