Across
- 1. focus attention on the person talking, acknowledge and repeat what you hear
- 4. makes demands of others and insults others
- 5. the process of ending a conflict through cooperation and problem solving
- 10. communication using eye contact, body language, facial expressions, posture, tone, volume of voice
- 12. a goal you can reach in a short period of time
- 14. is the exchange of thoughts, feelings, and beliefs between two or more people
- 15. doesn’t clearly state needs, wants and feelings
Down
- 2. these messages are used to clearly state your position
- 3. communication strategies that can help you say no when you are urged to take part in behaviors that are unsafe or unhealthful, or that go against your values
- 6. involves feedback from the receiver to the sender
- 7. a goal that you plan to reach over an extended period of time
- 8. a multi step strategy to identify and achieve your goals
- 9. clearly express feelings, needs and goals in a respectful manner
- 11. communication by talking to a person face to face or on the phone
- 13. when a message flows from sender to receiver only, thus providing no feedback