Building the Emotional Intelligence of Groups

2. Information about reactions to a product, a person's performance of a task, etc., used as a basis for improvement.
5. “Personal competence” comes from being aware of and regulating one’s own emotions. What type of competence is awareness and regulation of other’s emotions?
6. The recognition and enjoyment of the good qualities of someone or something.
7. One of three conditions essential to a group's effectiveness. The other two are a sense of group identity and a feeling of efficacy.
9. There are norms that help regulate emotions, and there are norms that create ______ of emotions.
10. Displaying kindness and concern for others.
11. A team is acting like a ______ when they create close emotional ties within but ignore the feelings, needs, and concerns of important individuals and teams in the broader organization.

1. One way to seek feedback in a group is to ________ your processes.
3. Another term for acceptable and common language a team uses to deal with group emotions.
4. These are at the heart of three conditions essential to a group's effectiveness. They are what makes humans, well...human.
6. One of the norms to help regulate emotions in a group is to create this type of environment.
8. a feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements.