Building the Emotional Intelligence of Groups

1. A team is acting like a ______ when they create close emotional ties within but ignore the feelings, needs, and concerns of important individuals and teams in the broader organization.
5. The recognition and enjoyment of the good qualities of someone or something.
6. “Personal competence” comes from being aware of and regulating one’s own emotions. What type of competence is awareness and regulation of other’s emotions?
8. A feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements.
10. One of three conditions essential to a group's effectiveness. The other two are a sense of group identity and a feeling of efficacy.
11. Another term for acceptable and common language a team uses to deal with group emotions.

2. These are at the heart of three conditions essential to a group's effectiveness. They are what makes humans human.
3. There are norms that help regulate emotions, and there are norms that create ______ of emotions.
4. One way to seek feedback in a group is to ________ your processes.
5. One of the norms to help regulate emotions in a group is to create this type of environment.
7. This is useful Information about reactions to a product or a person's performance of a task which is used as a basis for improvement.
9. Displaying kindness and concern for others.