Across
- 3. Listening Technique
- 6. One "PICTURE" quality
- 7. Another name for Conference Calling
- 8. An ______ person always says "NO"
- 10. Do not overuse them in emails
- 11. Maximum Time to keep a person on hold(in secs)
Down
- 1. One of the important aspects of communication skills
- 2. Used to refer back for valuable information after telephone conversations
- 4. Country where examining business card for a long amount of time is a mode of conveying respect
- 5. One way of questioning
- 9. A basic quality of customer service
- 11. This contributes 25% of non-verbal communication