Across
- 2. An acronym for five criteria used to establish and measure employee goals
- 4. A service environment made up of various factors including values, beliefs, norms and practices of a group or organization is called a service _______
- 5. The customer service environment is composed of six _______
- 6. Employee __________ is an element of a successful service organization
Down
- 1. Contact or interaction between a customer and a company is called this
- 3. Lack of awareness is considered a _______ along the Customer's journey