Across
- 5. Establishing standards and evaluating progress
- 7. Analysis used to understand "current state" of the business
- 9. Dell's production process for building computers to meet the needs of specific customers
- 10. Example: Coach decides who will be on the team
- 12. Advantage: Nationally-recognized name
- 13. Advantage: Shared management
Down
- 1. Widely-shared values within an organization
- 2. Personal assets are protected
- 3. Detailed document describing the nature of the business
- 4. The ability to picture an organization as a whole and the relationship between its various parts
- 6. Disadvantage: Double taxation
- 8. Advantage: More personal customer service
- 11. Consistently producing what the customer wants while reducing errors