BUS390 Chapt 1-3

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Across
  1. 2. A competitive priority based on speed
  2. 5. The core function of business that designs and improves systems to create goods and services. (Two words)
  3. 6. The final stage of the product life cycle.
  4. 8. A design philosophy that focuses on making products easy to produce. (Acronym)
  5. 9. This is a customer-centric concept, defined as the perceived benefits of a product relative to its cost.
  6. 11. The type of team that brings together different departments for product design.
  7. 14. This term describes a service as something that cannot be stored.
  8. 15. A minimum standard a firm must meet to even be considered a competitor. (Two words)
  9. 17. The "P" in the triple bottom line, referring to a firm's financial performance.
  10. 18. This type of organization's outputs are Intangible products, such as a haircut or legal advice.
  11. 19. Manufacturing where the historical development of focusing on eliminating all forms of waste.
  12. 21. The ability of a product to be easily repaired.
  13. 24. This type of organization produces a tangible good—something you can touch, see, and store (e.g., a car, a smartphone, a chair).
  14. 25. The ability of a product to perform its intended function without failure.
  15. 26. Doing the right things to create the most value for the customer.
  16. 28. A firm's ability to produce a wide variety of products to meet individual customer needs.
Down
  1. 1. Long-range, big-picture decision-making. i.e. international expansion
  2. 3. The conversion of inputs into outputs.
  3. 4. The "P" in the triple bottom line, referring to social responsibility.
  4. 7. The product life cycle stage with peak sales and intense competition.
  5. 10. eCommerce between businesses and their cutomers is Business-to-
  6. 12. A competitive dimension that customers use to make a final purchase decision.
  7. 13. Day-to-day, short-term decision-making. i.e. staffing levels
  8. 16. A visual map of a service process.
  9. 20. A design philosophy using standardized components to create variety.
  10. 22. eCommerce between businesses is Business-to-
  11. 23. The structured approach used to translate customer requirements into design characteristics.
  12. 27. The process of using resources wisely to achieve a desired output.