business

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Across
  1. 2. service
  2. 3. trends
  3. 6. change
  4. 7. factors
  5. 8. and quality
  6. 10. resources
  7. 11. environment
  8. 13. culture
Down
  1. 1. factors
  2. 4. and development
  3. 5. factors
  4. 9. objectives
  5. 12. factors