Business

2. - The management responsibility of teaching employees necessary skills.
5. - Benchmarks or criteria set to measure performance in controlling operations.
9. - The level of achievement or output measured against standards.
10. - A management method focused on creating customer value by optimizing resources and improving quality and profitability.
11. Action - Steps taken to fix deviations from standards in operations.
12. - The management responsibility of bringing new staff into the business.
13. - Total Quality Management; a system where all staff commit to maintaining high work standards.
14. - Targets or objectives that a business aims to achieve.

1. - The management responsibility of terminating underperforming employees (also referred to as terminating or dismissing).
3. - The act of assessing performance results in the control process.
4. - The management responsibility of evaluating employee performance.
5. - Plans or methods designed to meet business goals.
6. - A process used in business decision-making (specific steps not detailed in the text).
7. Chain - Management of the flow of goods and services, transforming raw materials into final products.
8. - The management responsibility of scouting and attracting talent.