Business Communication

2. Vocal features such as tone, pitch, volume, and speed that accompany spoken words
3. The tendency to remember or be influenced more by information presented most recently
5. A advantage individual receives typically within an organization due to good reputation.
10. The tendency to remember or be influenced more by information presented first
11. Communication with oneself – example would be thinking to oneself “I’ll do better next time”.
12. Environmental obstacles that interfere with communication, such as noise or distance.
13. The flow of information from lower levels of an organization to those in higher levels.
14. The flow of information from higher levels of an organization to lower levels.
15. Sharing of information that conforms to specific “set of customs, rules and etiquette”.

1. Communicating with 20 or more people.
4. Communicating with 2-20 people.
6. Communication directed to a large audience or group of people
7. Is Communication that takes place between peers or people who work together in the same department or in a similar position in a company.
8. Communicating with one specific person
9. Study of writing and speaking as a way of communicating information or per”suading” an individual.