Business Communication Vocabulary

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Across
  1. 2. the vertical process of sending a message or passing a piece of information down the hierarchical ladder
  2. 6. (especially of a change or distinction) so delicate or precise as to be difficult to analyze or describe.
  3. 7. a conference in which participants in different locations are able to communicate with each other in sound and vision.
  4. 9. a way of listening and responding to another person that improves mutual understanding
  5. 16. Technical terms used in a particular work group or profession.
  6. 17. Words, sounds, and gestures that represent ideas and feelings.
  7. 18. (of a person or a person's words) having or showing the ability to speak fluently and coherently.
  8. 20. the process by which lower-level company employees can directly communicate with upper management to provide feedback, complaints or suggestions regarding the day-to-day operations of the company.
  9. 21. messages distributed by electronic means from one computer user to one or more recipients via a network.
  10. 23. the processes responsible for communicating with people and entities outside your organization
Down
  1. 1. the process of communicating nonverbally through conscious or unconscious gestures and movements.
  2. 3. adapt (a system, device, etc.) to be operated by computer.
  3. 4. a written message, especially in business.
  4. 5. A specific goal or target
  5. 8. the exchange, imparting or sharing of information, ideas or feelings between people within a community, peer groups, departments or units of an organization who are at or about the same hierarchical level as each other
  6. 10. the imparting or exchanging of information or news.
  7. 11. a local or restricted communications network, especially a private network created using World Wide Web software.
  8. 12. characterized by having those involved close together and facing each other.
  9. 13. A measurable goal
  10. 14. listening without reacting: allowing someone to speak, without interrupting
  11. 15. relating to or in the form of words.
  12. 19. relating to or in the form of words.
  13. 22. a global computer network providing a variety of information and communication facilities, consisting of interconnected networks using standardized communication protocols.