Business Communications

4. The conduct, behavior, and attitude expected in business interactions.
8. The quality of being easy to understand in both written and verbal communication.
10. The writer’s name, written at the end of a letter or document.
11. The attitude conveyed through word choice and style in communication.
13. The group or individual the communication is intended for.
14. The act of contacting someone again after an initial communication to check progress or ensure clarity.
15. Speaking clearly so that each word is easy to understand on a phone call.

1. A statement that describes a company’s purpose and core values.
2. A company’s long-term goals and where it aims to be in the future.
3. The part of a letter just before the signature, often using phrases like "Sincerely."
5. The formal greeting at the beginning of a business letter.
6. The topic of a letter or email, often summarized in a few words.
7. The process of gathering information about a company before contacting them.
9. The first part of a conversation or letter where you explain who you are.
12. Understanding and being sensitive to the feelings of the person you're communicating with.