Business communications

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Across
  1. 2. unprepared speaking
  2. 6. socially accepted principle to follow made by society
  3. 8. examples are words like “always” “never”
  4. 12. people remember the last thing you do
  5. 13. ends a sentence
  6. 15. listening where you don’t process what they’re saying
  7. 16. a set of words that completed a thought or fact
  8. 18. people you have connections with
Down
  1. 1. sentence that does not have punctuation
  2. 3. social communication rules
  3. 4. people remember the first thing you do
  4. 5. listening where you processes what they’re saying
  5. 7. listener has to draw a conclusion from what the speaker is saying
  6. 9. used to join words
  7. 10. sentence that doesn’t finish a whole thought properly
  8. 11. Different words have different meanings for different people
  9. 13. four zones of space
  10. 14. denotes a pause
  11. 17. avoid giving direct answers