Business Communications Chapter 1 Vocabulary

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Across
  1. 2. The response of a receiver to a message
  2. 5. Things outside the receiver and sender that hinder communication are _________ communication barriers
  3. 6. This type of reading should be used when trying to understand and remember material
  4. 8. Actions or conditions that express a meaning, such as gestures and eye contact, are _________ messages
  5. 9. A verbal, written, or recorded communication
  6. 11. The positive reputation or image of a company
  7. 12. A person who hears, sees, or reads symbols and interprets a message
  8. 13. A person who creates and shares a message
  9. 15. Creating a profile of the intended receivers of a message
  10. 16. Seeing and interpreting written words and symbols
Down
  1. 1. Medium and mode used to send a message
  2. 3. The physical and social setting in which a message is sent or received is the message __________
  3. 4. Things within the receiver or the sender that hinder communication are _______ communication barriers
  4. 7. Words used when speaking or writing are verbal ________
  5. 10. The process of sending and receiving a message so it is understood
  6. 11. informal communication about individuals or office policies is referred to as the ___________
  7. 14. Reviewing material to get a basic understanding of the important points