Business Correspondence

2. The amount of money still owed or remaining to be paid on an account or invoice.
4. The exchange of letters, emails, or messages between people or companies.
6. A situation when something (such as a delivery, payment, or response) happens later than expected or planned.
7. A request to buy goods or services from a company.
10. The act of giving money for goods or services that have been bought or provided
12. The features of a product or service that make it attractive to customers.
13. An arrangement that allows a customer to buy goods or services now and pay later.
15. To send goods to a customer after an order has been placed.
16. Mentioning a related document, previous communication, person, or case to provide context or support in a letter.

1. To confirm that something, such as an order or a letter, has been received
3. Something different that can be chosen instead of another option
5. A written record showing the details of money a customer owes or has paid to a company within a period of time.
8. A written or electronic document that shows payment has been made or goods have been received.
9. A verb meaning to include or send something together with a letter or package, usually in the same envelope.
11. A formal request for information, especially about products or prices
14. A document sent by a seller to a buyer that lists the goods or services provided and the amount of money to be paid.