Business Correspondence

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Across
  1. 2. used for formal HR matters
  2. 5. letter with indented paragraphs
  3. 6. the first section of letters, emails and memos
  4. 10. tone to be used in business correspondence
  5. 14. final act before sending off business messages
  6. 16. recommended number of pages for memos
  7. 17. amount of spacing between lines in paragraph of letters and memos
Down
  1. 1. written communication in commercial settings
  2. 3. letter with all sections placed at left margin
  3. 4. element of message requiring precision and clarity
  4. 7. necessary element that guides message production
  5. 8. being brief is necessary because of this factor in business
  6. 9. type delivered physically by hand or post
  7. 10. alignment for date, closing and signature for modified and semi-block letter
  8. 11. line that does not appear in a memo only in letters
  9. 12. tone to be used in business letters
  10. 13. communication tool used for internal purposes only
  11. 15. element impacting the professional look of messages