business english

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Across
  1. 1. if you write to a woman whose name you do not know
  2. 8. when you finish a letter to a person that you know you write: "yours ..."
  3. 9. a letter in which you give a response to a complaint letter
  4. 11. how can you finish a letter? "yours ... "
  5. 14. a type of letter in which you congratulate and wish something in this letter
  6. 16. if you write a letter but do not send it is saved there
  7. 17. to send a letter with a file
  8. 19. if you want to invite someone for an event you write this letter
  9. 21. continue the phrase: "I am looking ... to meeting you"
Down
  1. 2. if would like to meet a person you make this
  2. 3. a letter that you send with something, to explain why you are sending it
  3. 4. "Best ... "
  4. 5. if you do not want to have a letter you ... it
  5. 6. how do you start a letter when you write to a company in the USA
  6. 7. a letter in which you ask for something
  7. 10. punctuation "_"
  8. 12. punctuation "."
  9. 13. you confirm some details in this letter
  10. 15. you write to a man whose name you do not know
  11. 18. you write this type of letter when you are not satisfied with something
  12. 20. a letter in which you feel sorry about something and apologize