Business English Book 2 Unit 4 & 5

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Across
  1. 1. being relaxed and casual
  2. 6. being serious and official
  3. 7. communication by letter or email
  4. 11. the person who writes and mails the letter
  5. 12. to answer, to respond
  6. 14. to continue
  7. 15. a file that is sent along with an email
Down
  1. 2. to sent it on to another person
  2. 3. a structure used to connect telephone calls manually
  3. 4. the title of an email
  4. 5. to create, to generate
  5. 8. the unique place online where a person receives electronic mail
  6. 9. the main part of an email
  7. 10. to indicate who or what
  8. 11. a thing that represents something else
  9. 13. courtesy act of a showing kindness and consideration