Across
- 3. Support customers give by buying from a business.
- 6. Customers sharing recommendations about a business.
- 8. When customers keep choosing the same business.
- 10. An employee or department that depends on another worker.
- 11. Taking action before problems happen.
- 12. How a business communicates and builds relationships with customers.
Down
- 1. Putting customer needs first.
- 2. Help and support given to customers.
- 4. How much work is completed.
- 5. The shared values and behaviors in a company.
- 7. Polite and respectful behavior toward others.
- 9. Times when customers interact with a business.