Across
- 1. Meeting or surpassing customer expectations
- 3. Process of setting goals and making decisions about how to achieve them
- 5. The pursuit of maximum productivity and minimum wasted effort
- 10. Degree of excellence or superiority in goods or services
- 11. Ability to move quickly and easily
- 12. Evaluation of how well a task or activity is performed
- 14. Taking responsibility for one's actions and decisions
- 15. Established methods or procedures for achieving results
Down
- 2. Flexibility and willingness to change or adapt
- 4. Maximizing the effectiveness or efficiency of processes
- 6. Making things better or more satisfactory
- 7. Working together toward a common goal
- 8. Capacity to recover quickly from difficulties
- 9. Ability to guide, direct, or influence people
- 13. Introducing new ideas, methods, or products