Business letter

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Across
  1. 3. a word or phrase that indicates what text below will be about
  2. 5. information that can upset receiver
  3. 8. extra document or image included with a letter
  4. 9. uses set formatting and business language
  5. 11. extra document or image included with a letter
  6. 13. private
  7. 15. greeting in a letter
Down
  1. 1. blank area between words or lines of text
  2. 2. term used before a name when formally closing a letter
  3. 4. the person who receives the letter
  4. 6. symbol that identifies organization
  5. 7. content between salutation and
  6. 10. specialized paper with a logo or name printed at the top
  7. 12. the set up or organization of a document
  8. 14. casual
  9. 16. the feeling of the language