Across
- 1. Sent to complain about poor service or defective product
- 4. Used to structure content clearly in a letter—like bullets or spacing
- 5. Tone that must be used in business letters
- 7. A document that summarizes your skills, education, and experience
- 9. A letter used to recover pending payments
- 12. A document confirming purchase of goods or services
- 13. What you should do to check for spelling, grammar, and accuracy
Down
- 2. A message written to express interest in a job opening
- 3. Formal request sent to multiple suppliers asking them to provide their rates
- 6. A way to revise messages for better clarity
- 8. This letter offers discounts, free trials, or new product promotions
- 10. Letter used to ask for financial compensation or product replacement
- 11. Keeping your message short and to the point
- 13. A letter used to request details about price, delivery, and product features
- 14. A legally binding document inviting vendors to bid on a project