Across
- 3. To change a meeting or event to a later and more convenient time.
- 4. Used to introduce bad news or something disappointing or negative.
- 8. A polite way to end a formal letter before your name.
- 9. To say you are writing or speaking for another person or group.
- 11. Something you can use or get because it is free at the moment.
- 12. Used in emails to show a file or document is included with the message.
- 13. A formal phrase used to continue information from a previous message.
- 15. When something happens later than planned and you must wait.
- 16. A paper or email showing you paid for a product or service.
Down
- 1. A small problem or difficulty that causes extra time or effort.
- 2. We are very happy and thankful for your help and support.
- 5. Used in letters to say a document or item is included inside.
- 6. To say you received a letter, email, or information from someone.
- 7. When a product you bought is brought to your home or company.
- 10. A request to buy goods or products from a company or shop.
- 12. To say you are sorry for a mistake or a problem caused.
- 14. Very happy about good news, an invitation, or an offer.
- 16. To ask politely for something you need or would like to receive.
- 17. To say you are not satisfied with a service or product received.