Business Management Communications Vocabulary

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Across
  1. 1. before writing a colleague, know what this is and focus on it when writing
  2. 5. the exchange of thoughts, opinions or information by speech, writing or behavior
  3. 9. physical noises or barriers (two words)
  4. 10. the term given to anything which disrupts the communication process
  5. 12. a barrier occuring when people have different perceptions or norms of social interaction because of their upbringing or family background
  6. 13. the most common form of communication in business environments
  7. 14. noise created by internal forces which interfere
  8. 16. a barrier that occurs when people do not speak the same language or utilize different vocabulary or styles of speech
  9. 17. take care what you write, your recipient can always do this with your email
Down
  1. 2. a barrier related to noise, closed doors, geographical distance, distractions, etc
  2. 3. email creates one of these that documents what was communicated
  3. 4. critical information here will let the reader know why they should open your email
  4. 6. a barrier that occurs within a person that cause them to withdraw or keep themselves distant from others
  5. 7. in an emergency, don't email - make one of these
  6. 8. sometimes called an attitudinal barrier, it encompasses differing values, or views, as well as stereotypes and prejudice.
  7. 11. biological noise factors
  8. 15. a barrier occuring when male/female roles cause miscommunication due to experiences or style