Across
- 2. — A business’s capacity to grow its online operations smoothly as demand rises.
- 5. — Rules that explain how customers can return goods and get refunds.
- 7. — Initial expenses required to build and launch an online business.
- 8. — The threat of scams, identity theft or dishonest transactions in online trading.
- 10. — A website type that processes payments and completes sales online.
- 12. — Online platforms that host many sellers (e.g., Amazon, Etsy).
- 13. — The activity of buying and selling goods or services over the internet.
- 14. — A customer benefit of online shopping: easy access and 24/7 availability.
- 15. — Using software or technology to perform repetitive tasks without human input.
Down
- 1. — Platforms used for marketing, customer engagement and brand awareness.
- 3. — The planning and management of storage, transport and delivery of goods.
- 4. — Simple informational websites that showcase a business and its services.
- 6. — Other businesses offering similar products or services in the same market.
- 9. — The ability of an online business to access customers worldwide.
- 11. — Measures and practices used to protect systems and customer data online.